Refund & Return Policy

Last Updated: July 27, 2026

Overview

At All Agreements, we provide electronically delivered legal document preparation services and digital legal document templates for individuals, businesses, landlords, tenants, and other customers.

All products and services offered through our website are delivered digitally. We do not ship physical products. This Refund & Return Policy explains our refund eligibility requirements, cancellation process, and procedures for handling customer concerns.

By placing an order through All Agreements, you acknowledge and agree to the terms described in this policy.

Digital Products and Electronic Services

All Agreements provides digital products and document preparation services, including:

  • Legal document templates;
  • Business agreements;
  • Real estate documents;
  • Contract templates;
  • Customized document preparation services;
  • Other electronically delivered legal forms.

Because our products and services are delivered electronically, physical returns are not applicable.

Customers receive access to digital files or completed documents through electronic delivery methods. Once a digital document has been created, customized, or delivered, the service may not be eligible for cancellation or refund.

No Physical Product Returns

All Agreements does not sell physical products requiring shipment, delivery, or traditional product returns.

Because our products are digital documents and electronically delivered services:

  • There are no physical items to return;
  • No shipping returns are required;
  • Customers do not need to send products back;
  • Refund requests are handled electronically.

Order Cancellation

Customers may request cancellation before document preparation or customization has started.

If an order has not entered the preparation process, All Agreements may issue a full refund.

Once work has started on a document, cancellation requests may be declined because the service involves customized preparation based on customer-provided information.

Refund Eligibility

Refund requests may be considered in the following situations:

Duplicate Orders

If a customer accidentally purchases the same document or service more than once, the duplicate transaction may qualify for a refund.

Duplicate Payments

If the same payment was processed multiple times due to a technical or payment processing issue, the duplicate charge may be refunded.

Failure to Deliver

A refund or replacement may be available if:

  • The purchased document was not delivered;
  • The customer cannot access the purchased file;
  • A technical issue prevents electronic delivery;
  • We are unable to complete the order.

Incorrect Delivery

A customer may request assistance if:

  • The delivered document is substantially different from the purchased product;
  • The wrong document was delivered;
  • The delivered file contains a technical error.

Service Availability Issues

If All Agreements cannot provide the purchased service due to circumstances within our control, a refund may be considered.

Refund Request Timeframe

Refund requests must generally be submitted within:

30 days from the date of purchase.

Requests submitted after this period may not qualify for review.

Non-Refundable Situations

Refunds are generally not available in the following situations:

Customer Changes of Mind

Refunds are not provided because:

  • The customer changed their mind;
  • The customer no longer needs the document;
  • The customer found another solution;
  • The customer decided not to use the document.

Document Already Prepared or Delivered

Refunds are generally not available after:

  • Document preparation has started;
  • A customized document has been created;
  • The completed document has been delivered electronically.

Customer Information Issues

Refunds may not be available when:

  • Incorrect information was submitted by the customer;
  • Required information was missing;
  • The customer failed to provide requested details;
  • The customer did not review the information before completion.

Legal Suitability

All Agreements provides document preparation services and templates.

Refunds are not issued because:

  • A customer expected legal advice;
  • A document was not accepted by another party;
  • A customer requires additional legal review;
  • The customer needs a different document for a different situation.

Document Review and Corrections

If a document contains an error caused directly by All Agreements during preparation, customers may request a correction.

Correction requests must be submitted within:

7 days after document delivery.

Customers should provide:

  • Order information;
  • Description of the issue;
  • Supporting details explaining the requested correction.

We will review each request and determine whether a correction or updated document is appropriate.

Technical Problems and Delivery Issues

If you experience any technical issue with your purchase, including:

  • Unable to download a document;
  • Broken download link;
  • Missing delivery email;
  • Incorrect file format;
  • Corrupted document file;

please contact us.

We will make reasonable efforts to resolve the issue and provide access to the purchased product.

Refund Approval Process

All refund requests are reviewed individually.

When reviewing a refund request, we may consider:

  • The status of the order;
  • Whether document preparation has started;
  • Whether the document has been delivered;
  • The reason for the request;
  • Any technical problems affecting delivery.

Approval of one refund request does not guarantee approval of future requests.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

After approval, refund processing times may vary depending on:

  • Payment provider;
  • Bank processing times;
  • Financial institution policies.

Chargebacks and Payment Disputes

Customers are encouraged to contact All Agreements before filing a chargeback or payment dispute.

Many issues can be resolved faster by contacting our support team directly.

We will review legitimate concerns and attempt to provide an appropriate resolution.

Contact Information

For refund requests or questions regarding this policy, please contact All Agreements through the contact information provided on our website.

Please include:

  • Order number;
  • Name used during purchase;
  • Email address associated with the order;
  • Description of the issue.

Policy Updates

All Agreements may update this Refund & Return Policy from time to time.

Any changes will become effective immediately after being published on this page.

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